How to contact the Bay Area News Group

Main phone numbers and addresses

The Mercury News: 408-920-5000 (voice)
75 E. Santa Clara Street
Suite 1100
San Jose, CA 95113

East Bay Times: 925-935-2525

208 Lindbergh Avenue
Livermore, CA 94551-9512

Newspaper and digital subscriptions customer service:

To report a Mercury News delivery issue, make a payment, place a vacation hold, or make a change to your subscription, please contact our Subscriber Services department at 408-508-5554 or online via the My Account site.

Customer Service Hours:
Monday through Friday: 6:30a.m. – 5:00p.m.
Saturday: 7:00a.m. – 10:30a.m.
Sunday: 8:00a.m. – 10:30a.m.

Subscription Terms:

All Access & Print per week:
$38.00 for 7-day
$19.50 for 4-day (Thursday through Sunday)
$10.90 for Sunday
$4.50 for Digital

Print only per week:
$37.75 for 7-day
$19.25 for 4-day (Thursday through Sunday)
$10.65 for Sunday

Arbitration and Refund policy

The Mercury News:

- - Didn’t get your Mercury News or experiencing other print circulation or digital subscription issues? Call 408-508-5554 or manage your Mercury News subscription — including billing, vacation holds and more — on the My Account site.
  - Lost your Mercury News account password? Reset it here.
  - View today’s digital replica, The Mercury News e-Edition
  - Having trouble with your unlimited digital access? Read our FAQ here, or email us with details of the issue you encountered, the device and the browser you were using. For other feedback on our websites and mobile apps, email us here.
  - Subscribe to The Mercury News

East Bay Times:

- - Didn’t get your East Bay Times or experiencing other print circulation or digital subscription issues? Call 925-276-9254 or manage your East Bay Times subscription — including billing, vacation holds and more — on the My Account site.
  - Lost your East Bay Times account password? Reset it here.
  - View today’s digital replica, East Bay Times e-Edition
  - Having trouble with your unlimited digital access? Read our FAQ here, or email us with details of the issue you encountered, the device and the browser you were using. For other feedback on our websites and mobile apps, email us here.
  - Subscribe to East Bay Times

Digital and print advertising:

- - Want to place an ad in one of our regional daily or local weekly newspapers, or on our websites and mobile apps?
    - Contact us at BayAreaNewsGroup.com/Contact-Us
    - Information at BayAreaNewsGroup.com
  - Interested in our advanced digital marketing services?
    - Information at BayAreaNewsGroup.com/Digital-Solutions
  - Direct advertising links:
    - To place an obituary go to our self-service obituary site here. For additional information, call us at 408-920-5276
    - To place a classified ad give us a call at 408-920-5111. For additional information email us at classads@bayareanewsgroup.com.
    - To place a legal notice or for more information on legal advertising information email us at LegalAds@BayAreaNewsGroup.com
    - To see Mercury News newspaper ads go here.
    - To see East Bay Times newspaper ads go here.

Reaching the newsroom:

Newsroom — 408-920-5444
News tips, local news — local@bayareanewsgroup.com
Sports — sports@bayareanewsgroup.com, 408-920-5830
Photo reprints — photovideodesk@bayareanewsgroup.com

How to contact the Bay Area News Group

Newspaper and digital subscriptions customer service:

Digital and print advertising:

Reaching the newsroom:

Executives

News Executives/Department Heads

Management

Bay Area Focus

Community Projects

Digital/Interactive

Lifestyle & Entertainment

Housing & The Economy

Local News

Opinion / Editorial

Print Production

Breaking News

Sports

Visuals