SiliconBeat

The people and companies driving the innovation of Silicon Valley

Tag archive for ‘the fuzz’

When Calling Facebook Switchboard, Press 2 For Law Enforcement(4)

Here’s an odd thing. Today, a former colleague sent me an email saying they had just called the Facebook switchboard. When the automated attendant came on, the second option was for “law enforcement.”

I agreed that seemed unusual, so I called myself (650-543-4800). Sure enough, “law enforcement” is the second option. But the full message was also amusing.

The message starts with the expected, “Thank you for calling Facebook…For customer support, press 1. For law enforcement, press 2.”

Law enforcement comes ahead of business development, marketing, press, and employment verification in the list of options.

Is Facebook really getting that many calls from law enforcment? Apparently so. When I pressed 2, the next message says: “This message is only for members of law enforcment. Please note that due to a very large volume of incoming calls, the current call back time is two to four business days. For faster response time, please leave your work email. A member of Facebook’s security team will email you in a timely manner.”

So, what do you suppose all those cops are calling about?

Share/Save/Bookmark

Leave a comment