EBay’s PayPal unit said a number of users had problems transferring money from their PayPal accounts to their bank accounts on Sunday and Monday.
Amanda Pires, a PayPal spokeswoman, said a dedicated team was still trying to solve the problem on Monday afternoon. Pires said eBay was not sure what caused the glitch. “We are focused on fixing it, not diagnosing it,” she said.
One PayPal user said when he tried to withdraw money on Sunday, he received a message requesting that he complete a registration process and confirm his primary e-mail address. The message said “If you need your e-mail confirmation number resent, click on the new confirmation number link at the bottom of this page.”
The user said the page contained no link.
At the end of September, PayPal had 123 million users. Pires said the problem was affecting “some but not all” accounts.
