CLEVELAND – Diebold and NCR, long key players and staunch competitors in the automated teller machines market, are both firming up strategies for communicating with an ATM by cell phone or personal digital assistant.
The Ohio companies are banking that a generation comfortable with increasingly versatile communications devices will be interested in technology that helps them find an ATM or avoid waiting in a long line to complete a transaction.
Over the past two years, Diebold has won five U.S. patents for applications that enable mobile devices to interact with bank ATMs.
“It’s more than a social trend, it’s a global one,” said Jim Block, Diebold director for global advanced technology. “More and more things are becoming centered on the cell phone.”
Bob Tramontano, NCR vice president for self-service, said the company has been developing technology for linking hand-held communications devices with ATMs since 2001. NCR uses such technology in Denmark and Singapore.
Genie Driskill, vice president and director of research at Atlanta-based Synergistics Research, which tracks consumer trends in banking, said mobile banking is a hot trend.
“As awareness grows, you’ll see consumers, particularly younger consumers, easily accept and adopt these types of technologies,” Driskill said.
The Diebold patents involve allowing banking consumers to use their mobile devices to locate and get directions to the nearest ATM, order cash withdrawals remotely and generate various other transactions by linking to an ATM.
