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The weirdness of Facebook’s Places announcement(5)

In the past year or so, I’ve grown increasingly impressed with Facebook founder Mark Zuckerberg. Though he’s still young for a guy running the most important company on the Web, I felt he was growing into the CEO role. This was a reflection of his strategic insights, the way he’s expanded Facebook’s user base past 500 million, and his improved presentation skills. That last bit may sound shallow, but the ability to stand up in front of the world and convery your ideas and persuade people to believe in them and follow you is a critical skill for any tech CEO these days.

Given all this progress, I was left doing double-take after double-take as I watched the livestream of the Facebook Places announcement Wednesday afternoon. I lost count of how many times I found myself thinking, “Did he really just say that?” or “Did they really just do that?” It bordered on the surreal at times, and easily ranks as one of the most bizarre corporate announcements I’ve witnessed while covering Silicon Valley for more than a decade. To be clear, it wasn’t just Zuckerberg, but the whole crew of Facebook execs who toddled across the stage.

But let’s start with Zuckerberg, since he was up first.

When he first hopped onto the makeshift stage set up at Facebook, Zuckerberg seemed a bit lost. Holding up the microphone to his mouth, he said so the whole room (and the Web audience) could hear: “Hey, do I have to stand on this thing? Okay….It’s a driftwood stage we constructed. Awesome.”

Awkward pause.

Then, Zuckerberg explained the Facebook tradition of holding a launch party when they have new products. “These are a lot of fun to do, so thanks.” Another awkward pause.

Then: “This is going to be a long interesting summer. We’ve got a lot of interesting products we’re working on.” Pause. (Would I be nitpicking to point out that summer is two-thirds over?)

Then: “The thing we’re going to talk about tonight is a new Places product that we’ve been working on for a few months. Uh, awhile”

Okay.

Then, Zuckerberg told a story about how he knew the product was ready to go when he was showing it to his girlfriend and they discovered that Facebook VP Chris Cox and his girlfriend were at a restaurant next door.

“I was in Menlo Park, and I never go to Menlo Park. I’m always at home or in the office.”

“When that serendipitous moment happened, I knew that the product was ready to go. And we were ready to start sharing it with the world and help people stay connected wherever they go.”

What struck me as odd, as I listened to Zuckerberg and some of the Facebook execs that followed, was that they sounded like they had just discovered the wonder of location-sharing and check-ins. Zuckerberg explained that Facebook Places was intended to do three things: Help people share where they are in a “nice and social way,” help you see who is around you, and help you see what else is going on. Fine. But that’s pretty much what Foursquare, Gowalla, Brightkite, Where, and many others, have allowed you do for a couple of years now. Facebook is a relative late comer, though potentially a game changer given its 500 million users.

Then Zuckerberg was followed by a gauzy, Hallmark-card-y video that tugged at your heartstrings with some warbly music and shots of people interacting in the real world, all thanks to the magical thing that Facebook had just discovered:

Up next was Michael Sharon, product manager for Facebook Places. “Places is not about broadcasting your location to the world,” he said. “It’s about sharing your location with your friends.”

And again, he went through the list of wonders that pretty much every other check-in service has allowed you to do. Check-in! See who else has checked in!

What should they have done? While many of other early leaders in the space appeared on stage after Sharon (Gowalla and Foursquare), I think Facebook should have acknowledged their pioneering work. And then pivot and say: Hey, these are great, but it still leaves this gap. Define what that gap is: These are early adopter services. Facebook represents a way to bring location sharing to the masses. The more people you know who use this type of thing, the more useful it becomes. Facebook’s opportunity is to bake this into its platform, make in a mainstream activity, and let other people build applications on top of it, just as they have on Facebook’s main platform.

After the competitors left the stage, Cox appeared on stage to kick the weirdness quotient up another notch. He started out with an attempt at a joke that sucked the air out of the room: “The thing about Facebook employees is that we’re all closet sociologists.” Um, huh? “We all get on a bus and go to the Stanford library and check out books on the history of designing public spaces.” Hello, is this thing on? “That was a joke.” Ah, thanks for clearing that up. Cue nervous laughter.

This was all leading up to Cox’s sociology lecture. He gave a nod to noted sociologist Ray Oldenburg, who was apparently sitting in the audience. Cox then elaborated on Oldenburg’s theory about “third places.” He started by filling us in on particularly obscure sociological term that describes the first place: “home.”

“Home is where you wake up, it’s where you go to sleep, it’s where your family is, it’s where you eat and it’s where you go to digest and reflect upon the experiences you had during the day.” Got that? To recap, home is where you eat, sleep, live. There will be a test on this later.

Second place: work. (Do I need to explain that?) The third place is called….”the third place.” These are bars, restaurants, anywhere people go to share their lives with other people.

“Oldenberg made a pretty crazy hypothesis that the technology we were creating in the 20th century was in danger of destroying the third place. There was a fear that now we have television and phones and radios, we would just sit at home on our couches rather than going to the amphitheater to watch the play, rather than going out to have coffee, we’d just call our friends on the phone. Rather than experiencing the world outside, we’d cloister ourselves indoor…Over time, these third places would be destroyed and we’d be sitting in these pods. It’s like Wall-E, with these fat people rolling around in their bubbles.”

But!

Cox: “Technology can be the thing that pulls us out. Technology does not need to estrange us from each other.”

“Maybe one time you walk into a bar, you sit down at the bar, and you put your magical 10-years-into-the-future phone down. And suddenly it starts to glow. ‘This is what your friend ordered here’. And it pops up these memories…’Go check out this thing about the urinal that your friend wrote about when they were here about eight months ago.’ ”

Cox explained that all these check-ins, photos, and videos could be gathered on pages about a place to create “collective memories.”

“That’s dope.”

Yeah, he said that.

“Too many of our memories are still stuck at home, gathering dust on a shelf.” Now those stories are going to be on Facebook! “So that maybe one day in 20 years, our children will go to Ocean Beach, and their little magical thing will start to vibrate, and it will say, this is where your parents had their first kiss.”

As one journalist remarked to Cox later: He practically had tears in his eyes at this point.

Cue Zuckerberg back to the stage to introduce the product team. This included attempting to pronounce the name of one Indian engineer on team. ”Did I get that right?” Zuckerberg asked. “Awesome.”

For the finale, Zuckerberg recounted the tales of Facebook’s legendary hack-a-thons, in which people stay up all night working on a project not related to what they work on during their day job. Apparently, someone at one such event decided it would be cool to build a “launch switch.” Which would be: a wooden plank on the side of the room. That gets pulled whenever the launch a new product. But first, a gong must be banged:

Phew. That’s a wrap.

Now, I know I’m older (41) than probably just about every single person who works at Facebook. But the event felt like I was watching some guys in their dorm commons room knock back a few beers and practice their first presentation. Maybe that shouldn’t be a surprise given Facebook’s famous roots in a college dorm room. But it was hard for me to imagine the group I saw overseeing the massive company Facebook would become if it ever does an IPO.

Also odd: The performance of Zuckerberg won some healthy doses of praise. Dean Takahashi at Venture Beat, said Zuckerberg was “in his element”:

“The affair started late and Zuckerberg had some awkward pauses while on stage. But the 26-year-old handled himself well enough as he introduced a new feature that will likely make rivals in the location-based services business tremble with fear. We’ve uploaded scenes from the press conference in several videos for your enjoyment. You’ll also see the company’s video describing Facebook Places, which lets you share your location with friends, find out where your friends are, and discover new places.

I always find it fascinating to see how one of the world’s youngest billionaires at one of the hottest companies in Silicon Valley handles himself on stage. He seems like a pretty ordinary guy, just one more coder among many.”

Henry Blodget praised Zuckerberg’s performance:

“One final observation: We thought Facebook and Mark Zuckerberg were at the top of their games tonight. Mark was relaxed and in his element, and after a couple of challenging and awkward public appearances recently, seeing him in his element was refreshing. Facebook, meanwhile, is positively bursting with excitement and energy, as might be expected of a company that has wrested the center-of-innovation mantle from Google and is really, truly changing the world.”

I agree with the bit about Facebook taking the mantle from Google. But if this was Zuckerberg was “at the top” of his game, then I’m terrified to think what those other appearances were like.

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How Mark Zuckerberg and Facebook plan to conquer the rest of the world(21)

After spending the morning at f8, the Facebook developers conference, I’m convinced more than ever that Facebook is about to take over the whole Web. And by the whole Web, I mean, well, all of it.

And if Google isn’t trembling over this, they ought to be. We might look back at this day as the moment when Facebook set itself on a path to eventually dwarf Google in size, power, and eventually, revenues.

Simply put, Facebook is positioning itself to become deeply embedded in almost every single website. And the way it’s structuring this platform, it places Facebook itself at the center of Web more than ever.

Here’s why I think Facebook is about to become a monster.

Read the rest of this entry »

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Facebook founder Mark Zuckerberg at Web 2.0 Summit(1)

(Facebook’s Mark Zuckerberg, left, talks with John Batelle. Photo by James Duncan Davidson.)

In the afternoon on Thursday at the Web 2.0 Summit, Mark Zuckerberg of Facebook took the stage for a grilling by John Battelle of Federated Media. Zuckerberg’s stage personality seems to be evolving, and he appeared to be more focused and confident being in front of the big group. He didn’t make any earth-shattering revelations. But he did have some interesting updates on Facebook’s development. Here are some highlights: Read the rest of this entry »

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Facebook and its business model problem(7)

Yesterday, I attended the Facebook developer’s conference in San Francisco. It was my first chance to see wunderkind Mark Zuckerberg live and in person. And while I hate to say it, I have to agree with observers who have diagnosed him with a severe case of Charisma Deficit Syndrome.

Like a lot of folks, I continue to have a love-hate relationship with the social networking giant. At times, I’ve been obsessed with it. And at other times, I’ve found it useless and annoying. I go through periods of feeling like its just one more useless pile of clutter and trivia that is sucking away at my life.

I was glad to hear Zuckerberg acknowledge that mistakes had been made with the introduction of its platform last year. It’s a refreshing bit of candor in this land of PR, even if he was just stating the obvious. Facebook is on the right path to weed out the annoying applications people have created, and create a kind of policing system to make sure that users are in greater control and the applications being created are of the highest quality.

There’s been tremendous griping about the new layout that roled out this week. Well, I like it. I found it to be a big improvement, even if it means I have to re-learn that way I use some things. I’m hoping that this will reduce the trivia aspect and help me connect with more meaningful stuff from people in my network. We’ll see if I change my mind in a few weeks, but that’s my initial gut reaction after a couple of days.

I’m also intrigued by the introduction of Facebook Connect. This is the service that is aimed at extending the function of Facebook beyond its own site and out into the wider Web. In one version, that will allow me to drop a bit of code into my Web site and essentially create all the features of my Facebook account right there. And in another variant, companies that partner with Facebook will be able to offer a plug-in that pulls all my activity at the site into my Facebook profile. In that world, Facebook becomes a better hub for all my activity around the Web.

Here’s the rub: How is this going to help Facebook make money? During a Q&A with reporters after his keynote, someone asked Zuckerberg about this. Zuckerberg responded by saying the company was focused on just trying to get all this stuff to work and find ways to achieve its ideal of faciliting more and better sharing of content across the Web. He said they’d figure out the revenue part later.

Oh.

It’s nice that they have that luxury. But it’s not something that can be put off forever. I’m sure there must be a lot of brainstorming and experimentation going on behind the scenes at Facebook on this front. Still, I continue to be struck by the inability of anyone to come up with some truly innovative business models around social networking businesses. I think the reliance on ads is a dead end for most, though my understanding is that Facebook overall is at least profitable.

I’m going to talk about this more in the column I’m writing for the Mercury News this coming Sunday. But I’ve found myself increasingly looking out for companies that have managed to innovate around their business models. I’m continually disappointed not to find more energy around this issue. I love many of the Web 2.0 services that have cropped up in recent years. But it becomes increasingly difficult to think about investing time in sharing through a service that I can’t see building a sustainable business model.

It strikes me that not only is this intellectual laziness, but many of the companies are laboring under the delusion that they’ll one day be bought by Google, Yahoo or Microsoft. Maybe, for some. But for most, it ain’t gonna happen.

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