Are Twitter’s anti-abuse efforts working?

Twitter has faced criticism that it isn’t doing enough to crack down on online abuse, and the tech firm has been rolling out new tools to help combat the problem.

But are these efforts working? Well, it depends on who you ask.

Twitter on Thursday released new data that says the company is making progress on its anti-abuse efforts.

“While there is still much work to be done, people are experiencing significantly less abuse on Twitter today than they were six months ago,” wrote Ed Ho, Twitter’s general manager of consumer product and engineering.

But the report also comes after Twitter users told BuzzFeed that the company was dismissing their harassment reports. BuzzFeed claimed that Twitter’s enforcement was inconsistent, raising questions about how effective these tools are at combating abuse.

The tech firm, which has 328 million users, said it’s taking action on 10 times the number of abusive accounts daily compared to the same period last year. The company did not disclose the total number of abusive accounts.

Twitter also started temporarily limiting the reach of abusive accounts for a certain amount of time, allowing only their followers to see their tweets.

Accounts that the tech firm limited generated 25 percent fewer abuse reports, and about 65 percent of these accounts are in this state only once, according to Twitter.

Photo: The Twitter building in San Francisco in 2015. (Karl Mondon/Bay Area News Group)


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