Apple admits to iPhone ‘touch disease,’ blames users and offers $149 fix

Apple has finally admitted to the existence of the mysterious iPhone ailment that caused unresponsive screens and came to be called the “touch disease.” The Cupertino firm’s diagnosis? User error. Or, more specifically, user fumbling.

“Apple has determined that some iPhone 6 Plus devices may exhibit display flickering or Multi-Touch issues after being dropped multiple times on a hard surface and then incurring further stress on the device,” Apple said in an online notice.

Some users and observers, however, saw the problem as a defect. In August, a nationwide class-action lawsuit was filed in federal court in San Jose, accusing Apple of fraud and violation of California consumer-protection law.

And there’s been a loud chorus of user discontent ever since, with iPhone 6 owners taking to Twitter and Facebook and a slew of online tech sites to tell the world their tales of Touch Disease-induced woe.

Motherboard reported in September that the problem was affecting “thousands and thousands” of iPhone 6 Plus phones.

“The company continues to ignore one of the worst hardware defects to ever plague its smartphone line,” according to Motherboard.

In August, the Mercury News reported that iPhone 6 Plus users and repair technicians believed the problem appeared to derive from the failure of chips or solder joints inside the phone.

One purported Bay Area iPhone 6 Plus owner who posted on an Apple forum said he’d brought his troubled phone to an Apple store in San Jose and gone over it with a staffer.

“He acknowledged the problem. He was very familiar with it, but said Apple doesn’t recognize it as an issue, and so there is not much he can do,” the purported iPhone owner said. “I can either replace my phone with identical one for $329 or I can get a $350 trade in on it if I want to upgrade. No offer of free replacement, no consolation, nothing. I left.”

Apple said it would repair affected phones, provided they’re in working order and have intact screens, for a $149 service price.

“Apple will contact customers who may have paid for a service repair related to this issue either through Apple or an Apple Authorized Service Provider to arrange reimbursement,” the company said. “If you have not been contacted but paid for a repair that you believe was related to this issue, please contact Apple.

“The reimbursement amount will equal the difference between the price you paid for the original service to your iPhone 6 Plus and the $149 service price.”

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Photo: Phil Schiller, Apple senior vice president of worldwide marketing, announces the new iPhone 6 at the Flint Center for the Performing Arts on Sept. 9, 2014 in Cupertino. Apple unveiled two new models: the iPhone 6 and iPhone 6 Plus.  (Justin Sullivan/Getty Images)

 

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  • Sturgeon’s Law

    For years I’ve been saying Apple is a bushel of greedy lying scumbags, and for years its deluded cult of geek fanboys have denied this. No doubt they will continue to defend these thieves, down to their last penny of disposable income.

    • alex arko

      I guess you could always buy a Samsung, if you don’t mind having it blow up in your pocket that is!

      • Sturgeon’s Law

        Let’s ignore, as you have, the fact that plenty of iPhones have caught on fire. At least Samsung has not blamed its problems on their customers, then added injury to insult by offering to let those consumers pay for fixing the issue.

        • alex arko

          Apple, when they had the issue of fire, admitted blame and recalled those phones. All of them. If you don’t like Apple products then don’t buy them, and then stop whining about them as well. Seems that is all that is going in here, a big whine session. Many options out there! You can choose with your wallet. Or you can continue to by Apple and whine. Nobody cares.

          • Inskey

            Apple has never recalled any phones for exploding. Not one.

          • alex arko

            That may be because no Apple phones EVER ‘blew up’! Please don’t replay because you are just another hater. I don’t have time for haters. Grow up!

          • Jimmy1259

            What do you think about liars?

            “Apple, when they had the issue of fire, admitted blame and recalled those phones. All of them.”

            Sounds like you’re telling the wrong person to grow up.

  • B.S. Bobcat

    That’s what you get for buying crApple.

  • Duke58

    Frankly, I think it has to do with the OS, iTunes and the cloud. This didn’t happen on my phone until the latest OS and iTunes update. Apple Music also accesses the cloud. That’s where the problem began.

    Get rid of Apple Music and cloud access and the device doesn’t have these problems.

  • dsignrr

    “They just work” is now “They just cost more”.

  • Annette Verdugo

    Mine won’t charge anymore. So I can’t use it. No batt. It’s not the charger. I’ve bought new ones and plug them into the device. Nothing.

    Apple sucks. Purposeful defects so people will buy new phones every two years.

    • STERLING ARCHER

      And I’m sure you’ll go back and wait on line for the new one.

    • alex arko

      You can buy a new battery online for 10 bucks. It’s simple to replace. I’ve done it on 2 different phones now.

  • Duckworth Bennington

    Wow, thats weird… seeing as how when we brought the phone in they said it was not a known issue, and it would only be fixable by buying a new phone at full price.

    Greedy cockwad of a corporation.

  • YNagato

    I dropped my Galaxy S3 dozens of time and stress it constantly in my pants pocket. It works great.

    • “Great”…LOL

    • Drew

      Because it’s a quality phone. I was an iphone user for a while, then decided to purchase a Galaxy. Never going back. At one point, almost everyone I knew and worked with had an iphone. Those days are long gone, as the few people I know that still have them, are just waiting for their contracts to expire. Iphone users who have kept getting iphones over the years are severely missing out on the great technology that Samsung and other Android phones have been utilizing yearly. Every new iphone they get, the quality/technology gap between their phone and phones like the Galaxy have been steadily growing away from each other. They’re being slowly kept behind and haven’t realized it, due to their well-meaning but unfortunately digressive loyalty to Apple. They are perpetually straying away from the cutting edge advanced technology that many non-Apple phones are utilizing. The times when iphones were (at least one of) the best phones on the market are long gone. The newer models are plagued with problems and issues that are killing their customer base. Oh how the mighty have fallen!

      • DarnTooinSkootin

        Lol at your copy pasta…

  • SanPas

    This isn’t limited to iPhones …. came after the update.

  • B.Davis

    Again, I am so glad I never bought one of these POS!

    • Dexter

      Yeah, it’s much better to have your phone explode and burn your house down.

      • Gordon Meadows

        This is a dumb comment. Plenty pf iPhones have caught fire. At least Samsung, with this one specific model, is replacing them free of charge, not blaming the customers, and not charging them to fix the obvious issue.

        Why would you even use this example? One model from one company out of a choice of hundreds of android phones. But I guess it doesn’t fit your pro-Apple narrative to point that out or it would make you sound like a moron.

        Well don’t worry. I’ve done it for you.

      • DarkMatter

        At least Samsung did the right thing owed up to the problem and let you return the phone , gave a credit and offered another phone. Rumor has it they will also offer another credit if you purchase the forthcoming Galaxy S8 or Note 8 . Problem here is Ego , Apple will never admit there is a problem and if they do there’s usually a catch in the fine print. This is one problem now IPhones in China are also having Battery issues , funny thing there is no mention of a fee being applied in the China scenario.

        • Byron Barnett

          They owned up alright. They still haven’t helped the people who lost their homes or car behind a phone. Good ol Samsuck

          • byteseyes

            Waiting for Apple to accept blame, publicly apologize, and compensate the people whose property or bodies were damaged or injured from exploding or incendiary Iphones.

      • byteseyes

        The truth is that Apple was the first king of phone fires.

        Many, many, many, many iPhones have exploded or caught fire in the past, and many still are.

        Several new iphone 7’s caught on fire in the first weeks of release, and you can find a dozen of iPhone fire incidents in just the last month.

        • Phil K

          [citation needed]

          • byteseyes

            Google is your friend.

  • I’ve been experiencing this too. It’s comes and goes so I’ve just been living with it. I’m likely to keep doing that.

  • Drew

    This is par for the course. I was an iphone user for a while, then decided to purchase a Galaxy. Never going back. At one point, almost everyone I knew and worked with had an iphone. Those days are long gone, as the few people I know that still have them, are just waiting for their contracts to expire. Iphone users who have kept getting iphones over the years are severely missing out on the great technology that Samsung and other Android phones have been utilizing yearly. Every new iphone they get, the quality/technology gap between their phone and phones like the Galaxy have been steadily growing away from each other. They’re being slowly kept behind and haven’t realized it, due to their well-meaning but unfortunately digressive loyalty to Apple. They are perpetually straying away from the cutting edge advanced technology that many non-Apple phones are utilizing. The times when iphones were (at least one of) the best phones on the market are long gone. The newer models are plagued with problems and issues that are killing their customer base. Oh how the mighty have fallen!

    • Sam Johnson

      The mighty?? Really dude? Apart from it’s initial debut, the iPhone has never been an industry leader. What planet are you on?

    • DrChocolate

      Bruh, it’s a phone, relax.

  • Bassil Ibrahimm

    I repair these units, and the issue is Mainly the iPhone 6 Plus. The fix doesn’t work for that long, usually 2 weeks, and back to the freezing screen. Its an Apple issue

    • Byron Barnett

      I never had this issue with either the 6 plus or the 6s plus. Had them both jail broke them both used them like crazy but I hardly ever dropped them.

      • Bassil Ibrahimm

        Obviously this isn’t a problem on all phones, but I do see more and more come my way for repair each week. It’s definitely a problem and it’s not from dropping the phones. It’s a design issue for a fact.

  • byteseyes

    How so revealing.

    On one hand, we have a slimey company like Apple who historically blames users for Apple’s own mistakes, doesn’t admit to mistakes unless they’re dragged to that point, and makes their customers pay for the fixes.

    On the other, we have Samsung who quickly admits to a mistake (even when it affects only 0.0001% of devices), issues their own recall even when the government still has not made up their minds, offers free replacements for everyone, offers compensation for the trouble, and sincerely apologizes.

    Every company is profit driven, but at least I know which one of these two cares about me more.

    • Kyle Dickerson

      One phone stops working properly, the other one can’t come aborad airplanes….apples, have you met oranges?

    • Kyle Dickerson

      One phone stops working properly, the other one can’t come aborad airplanes….apples, have you met oranges?

      • byteseyes

        Did you read the part where it affects only 0.0001% of devices? And the part where Samsung took the initiative to recall on their own despite that tiny percentage? Samsung went above and beyond.

        But not Apple. Many, many, many Iphones have also exploded or caught on fire (still are), but I don’t see Apple in a hurry to do the right thing like Samsung did.

        Apple does this for every mistake they’ve made, not just touch disease.

        Kyle, have you met logic?

        • Inskey

          Kyle is an incompetent troll. Apple’s explode WAY more than Samsung’s ever did. And the key difference: iphone4 expoded, 5, 6, 7. ONLY ONE of samsung’s DOZENS of models have had any issues.

        • Steve

          Apple is too arrogant to admit mistakes and calls it courage instead. When Apple slides and it will happen soon, it won`t be because of the competition but it`s own arrogance.

          • byteseyes

            Apple is just cringeworthy. Describing the removal of the headphone jack as courage is vomit inducing.

            It’s just as cringeworthy as when Jony Ives announced the iPhone 5C: “This is unapologetically plastic” and “it’s plastic perfected.” It’s like someone who tries too hard and comes off desperate and lame.

          • Steve

            Plastic perfected? Now saying that takes real courage!

  • Joey_D

    “Well, I don’t think there is any question about it. It can only be attributable to human error. This sort of thing has cropped up before, and it has always been due to human error.” – HAL 9000.

    Apple has this as their mission statement, but they’ve crossed out “human” and inserted “user”.

  • leemcd56

    Ah, so I’m not crazy then. I wasn’t aware this issue was as wide-spread — man, now I would have loved to be apart of that class-action. I originally got the iPhone 6 Plus last year, and after a month the device would become completely unresponsive. At first, the retailer was hesitant to trade my device for a new one, until I brought it in and he experienced it first hand. I was given another iPhone 6 Plus, which would occasionally become completely unresponsive after opening certain apps, and require the phone to be locked and then unlocked to reactivate touch.

    Typical they would blame the end-user, but in the time I have had this phone I have never once dropped it nor abused it. Same goes for the one I originally had. Suck it up Apple and admit fault for once.

  • John R.

    You gotta be an idiot to be a slave to this idiotic device..Hence the reason Steve Jobs limited his kids time to its usage. He knew “It turns people into drones”.. Steve Jobs.
    Oh by the way me? I use a LG flip phone. Had if for years. Gravity test it often. Works perfectly.

    • Phil K

      Wow, so brave John. Good for you for refusing to be enslaved to the machine overlords.

      • Ian

        Brave… to stand in place…
        or maybe a Luddite resisting progress

        • Phil K

          (I was being sarcastic)

      • John R.

        I’ll take that as a compliment.

    • Aaron

      Wow man you are too cool. Someday I will be cool enough to get on the internet and brag about my retro hardware.

    • Aaron

      Wow man you are too cool. Someday I will be cool enough to get on the internet and brag about my retro hardware.

      • John R.

        You need brain power for “cool”. I don’t believe the app has been invented yet..Best of luck with that one..

        • Aaron

          Oh jesus christ what a sick burn.

    • Byron Barnett

      Stop talking. Lg flip phone? You said enough.

      • John R.

        Yes – phone. Remember them? They’re used to SPEAK to another human. Do Question- have you figured out how to pick your nose yet or do you need to “download the app”?

    • Deadguy2322

      Do us all a favour and take your stand all the way to not using any computers at all. Then we won’t have to read your moronic masturbation posts anymore and the world’s collective IQ will go up about 5 points!

      • Jimmy1259

        Actually the world’s collective IQ didn’t need to go up 5 points. It just seemed like it to you. Yours had to go down at least 5 points to click post on that comment of yours. No everyone has the need or the desire to be constantly connected.

      • John R.

        Do you find it makes you feel better when responding to a post you consider moronic? Just wondering.

  • doug s

    Ya know, you drop an expensive electronic device “multiple times on a hard surface”, you gotta expect it to take some damage.

    • byteseyes

      That’s only Apple’s excuse and scapegoating their own customers. It happens to iPhones that have never been dropped.

      Apple screwed up again and denies it again.

      • SeniorWilhelm

        Where is this reality that you state this problem occurs on iPhones that have never been dropped? Where is exactly is your proof?

        If you are going to tell me that you are naive enough to think that there is even a reportable percentage of users that fit that category that wouldn’t be ruled out as nothing more then the margin of error then I don’t know what to tell you.

        So unless you or anyone else have any proof to the contrary your argument is invalid.

        • Jimmy1259

          Unless you have proof to the contrary your argument is just as invalid.

          • SeniorWilhelm

            Burden of proof lies on the accuser. So no its not.

          • Jimmy1259

            “If you are going to tell me that you are naive enough to think that there is even a reportable percentage of users that fit that category that wouldn’t be ruled out as nothing more then the margin of error then I don’t know what to tell you.”

            So you have proof of this?

          • byteseyes

            SeniorWilhelm fancies himself a thinker, but he underwhelms.

          • byteseyes

            That’s only in law, not in lawgic. LAWL!

        • Byron Barnett

          I had a 6plus and it was fine. Screen never gave me a problem actually it was faster than the note edge I had at the time too.

          • byteseyes

            Cool story bro

  • Kyle Dickerson

    Apple haters continue to hate. Its alright, we’re busy enjoying our devices that don’t catch on fire. I’ve had a 6 plus for 18 months….not an issue…Big phones can bend in your pocket if you’re being an idiot….Its not a design flaw, its a using it and bending it in a way you shouldn’t.

    Lady in our office has a new S7….screen already quit on her….”new phone” gets sent to her…she bring it in…by 10AM she went from fully charged to 40% before lunch…wasn’t really even using it much.

    Samsung is typically okay, but doesn’t have the haters like Apple does….just stop trying to defend and compare these 2 things. Apples and potatoes comparison

    • byteseyes

      Cool story bro. Your anecdote is just that, an anecdote.

      It looks like you’ve been keeping your head in the sand for years.

      The truth is that Apple was the first king of phone fires.

      Many, many, many, many iPhones have exploded or caught fire in the past, and many still are.

      Several new iphone 7’s caught on fire in the first weeks of release, and you can find a dozen of iPhone fire incidents in just the last month.

      Even a few days ago and TODAY there were iPhone fire incidents!

      Apple has always been the first example and leader of phone fires and explosions.

      • Skias

        At least I’m not paying $750 for a faulty product.

        • byteseyes

          That’s exactly what you’re doing by buying these faulty iPhones.

      • Kyle Dickerson

        They maybe got burnt up, but I haven’t heard of cars, homes, etc. I’d like to see some sources cited there instead of Trumping your facts at us.

        • byteseyes

          I don’t understand people like you who, with the whole world of information and news at their fingertips, can’t spend 5 seconds doing a simple Google search.

          The answer is yes and yes to cars and homes burnt due to iPhones.

      • Byron Barnett

        Interesting you say that. Had the iPhone 6, 6s and now the 7 all plus’s and not ONE of them ever caught fire still have the 1st iPhone and you know what? It still works no fires. Sorry dude but your rant is useless

        • byteseyes

          How cute. You think the world revolves around you and your life. Sorry dude, but your rant is useless.

    • Lifelite

      Huge difference being how these companies have handled the issue.

      Samsung: Yes there is an issue, here, we will recall all of them and refund you/replace with the latest phones.

      Apple: Nope, your fault. But here, you can buy a new one that probably will have the same issue.

      Just because you haven’t had issues doesn’t mean it doesn’t happen. My mother has gone through 4 of the 6 Plus, and my wife and I are both s7 edge since day one, running great.

      • SeniorWilhelm

        You’re right. There is a huge difference.

        Samsung recalled their devices because they were an outright threat to the public at large after rolling out a delayed replacement program that was supposed to fix the problem and failed miserably.

        And even then that was only after their hand was forced. I don’t see any iPhones on the do not fly list.

        There is a large difference between a safety recall and a found defect in a possible number of devices. If you look on Apple’s website they do have recalls and they offer replacement or refund in those cases for no charge.

        With this, You are dealing with devices that are more than a year old and they are offering to replace the screen for $149 or refund the difference if the full out of warranty fee was charged instead. If they were in warranty, there would be no charge since it would be considered a device malfunction which is what the warranty is for.

        Now, I’m not going to argue about planned obsolescence since I’m sure that’s the next thing people will try and point out but to compare probably the worst nightmare a manufacturer can have and make it sound like it was nothing but roses to this is just ridiculous.

        • byteseyes

          There’s a “difference” only because you made a specious comparison. No one’s saying a touch screen defect is the same as a safety recall. People are just pointing to touch disease as the latest in a long line of Apple defects that Apple first denies that exist, then blames users, and finally begrudgingly makes half hearted admissions of guilt.

          This just serves to contrast Apple’s indifference from how Samsung responsibly handles problems. The fact that there are no iPhones on the do not fly list despite many reports of incendiary or explosive iPhones proves Apple’s indifference.

          Only 0.0001% of Note 7’s were possibly affected, yet Samsung swiftly recalled all phones even if it was bad for their bottom line. To this very day, iPhones are exploding in similar numbers, destroying property and injuring people, but it’s still nonaction from Apple.

          Both Apple and Samsung have faced the same situation, but there’s a world of difference in how they treated their customers. And we’ll remember.

          • SeniorWilhelm

            You were the one that brought up Samsung’s response for their device recall in comparison to Apple’s response for this hardware issue. So let’s not hide behind superfluous adjectives because you got caught.

            And no, Apple and Samsung haven’t experienced the same issue. The reason I can say this for certain is because there has never been an iPhone that has been requested to be recalled due to a possible safety threat. Apple has never had a product banned by the FAA. These are facts.

            What you are stating is anecdotal and speculative at best. Where are these similar numbers you are quoting? You can’t provide them because you don’t have them.

            This goes beyond being a fanboy. I really don’t care about either company because I honestly believe there is something every company hides from its user base. So lets call things what they are. Samsung had to swallow an entire model line because they sold a device that could catch fire. Plain and simple. You were the ones that brought them into an argument that had nothing to do with them. You were the one that failed to prove your point.

          • byteseyes

            Learn how to read and comprehend first, and then learn how to Google second. I’m not going to rewrite the exact same response as I did above that already soundly refutes your repeated drivel.

          • SeniorWilhelm

            Ok then, You hide behind you opinion in your echo chamber. Really seems to be working out for you so far. You still haven’t proved a damn thing.

          • byteseyes

            Bravo. At least you’re someone who knows what his problem is. Thanks for making my life easier!

          • SeniorWilhelm

            Um, ok.. Still have proved anything and now you aren’t even making coherent comments. I guess that’s an improvement?

            I feel like I’m worse off personally for even wasting my time trying to prove logic should dictate any discussion here. So that’s a thing.

            You speak about Samsung like they had any choice in this whole charade. You talk about Apple’s “indifference” being the reason they aren’t banned by government agencies. Clearly you have no idea how the world works by your assumptions. I’m sorry you don’t understand that regulations have nothing to do with your perceptions on what a company should do.

            If you want to talk about drivel, you still haven’t given any factual evidence to any of your claims from the start. Everything you have given as proof is either fueled by emotion or plain speculation.

            So congrats, I guess. I’m tired of trying to have a discussion with someone who just doesn’t want to try to take anything into account besides something that doesn’t immediately serve your own purpose. I honestly hope that mentality doesn’t negatively affect you in the future for your own sake.

      • Byron Barnett

        Samsung blowing people’s houses up. They better take that crap back.

        • byteseyes

          Just like iPhones.

          • Byron Barnett

            Every iPhone I have owned= still intact working, nothing burned up keep going?

          • byteseyes

            Cool story bro.

          • Μικε

            Pah! Samsung copying Apple again. Didn’t Apple patent exploding phones? How did they miss that one?

    • JINX

      think you need to look at the news and actually see how many iPhone 7 caught on fire and who hates on the same thing different year and I’m sure you know i have about three friends who iPhone quit on them oh yea btw it was an iPhone 7 so no one hates on the fruit company just make something different but i guess that hard to do because the one who made the company is no longer with us and one more thing s7 beat the iPhone in sales so when you check the iPhone 7 that caught on fire check the sales to

      • alex arko

        Your phone is great, their phone sucks… In fact all of these brands have problems. I have had iPhones forever, and have no issues with them at all. But I do acknowledge some do. Let’s not forget Apple invented the smartphone, and every other smartphone manufacturer owes something to Apple for doing this. And BTW, they also invented the Graphical User Interface! EVERY PC manufacturer also has stolen from Apple in so many ways! Give Apple it’s due. Unless of course you want to go back to DOS!

        • Jimmy1259

          I think your memory may be a little off. There were smartphones before the IPhone. The GUI was actually created before Steve Jobs got the idea from Xerox. Apple didn’t start any of their products from scratch. They also took idea’s from the companies before them.

          • alex arko

            If you consider texting with the numeral pad a smartphone then sure. If you are considering that the first iPhone was a game-changer, and nothing was the same after that, then yes, I agree. Xerox may have given inspiration, but they had nothing compared to what Jobs took it to. Again, the interface of computing changed forever. No innovation today comes without influence, but when a technology makes a quantum leap forward, and everyone follows, you have to give credit. Stop trying to find fault and give credit where credit is due. Again, haters gonna hate! But history will be clear. Jobs and Gates were the minds that drove personal computing. And Jobs is no less the innovator than Gates. I remember installing Microsoft software, bloated, cumbersome, and FULL of bugs. The mantra was ‘ship on time and fix it later’! Apple, under Jobs, regularly delayed shipping to make sure the software worked. That is a fact, not fiction.

          • TL;DR: -> Your facts are wrong, You are Wrong, but yes, Jobs and Apple were very influential on the industry and usually made good products.

            ****************************************************************

            The only big game changer with the first iPhone was the glass multi-touch touchscreen and a responsive OS that was built for fingers instead of a stylus. The responsiveness and the multi-touch were the real jumps forward there. However, there were a large number of smartphones prior to the iPhone. The whole of PalmOS and the Treo? What about all of the WindowsCE phones? I know I had gone through about at least 3 different smartphones (each subsidized with a roughly 2 year contract) prior to the launch of the iPhone. I’m not saying that the iPhone wasn’t a major step forward that many later followed suit. However I am saying that if you think that was the first smartphone (even the first one with touchscreen interface), then you are sadly mistaken.

            MacOS was a wonderful step forward, however early versions were VERY CLOSE to what the setup from Xerox PARC looked like. Prior to that, the Apple computers were also command line, just like the DOS and Commodore systems. Apple certainly had a lot of innovations in the graphical OS arena, but to really attribute them to only Apple is ignorant at best and rather disingenuous if you do know of the origins.

            Your “Facts” also scream of hyperbole and exaggerations. Also, very anecdotal. Early MS software had to work correctly out of the box. The internet had not taken off in those days and patching the OS was almost unheard of (although we did get MS-DOS 3, and then 3.3, and then 3.33, but that was straight up weird, and the 3.3 was mostly a feature extension, while 3.33 was actually a bug fix if I remember correctly)

            Jobs was a great guy, and Apple has certainly done more than their share to push computing environments forward. To say they were the first in any of these areas is just simply false.

          • Jimmy1259

            My Windows phone or my Nokia Symbian phones had the same input method my Note 5 has today. They just had resistive touch screens. Yes Steve Jobs and Bill Gates took computing to where it is today. Without both pushing each other who knows where we would be today. They were both import. So was Motorola, Nokia, IBM, and numerous others. You made it sound like Apple created everything and everyone else relied on them for everything.

        • byteseyes

          “Apple invented the smartphone”??? “They also invented the GUI”???

          ROFL! Ok kiddo, it’s nitey nite time. Don’t forget your teddy bear.

          • alex arko

            FU

          • alex arko

            Again, it’s like talking religion. No help for the stupid!

          • byteseyes

            I’m glad you can recognize your own stupidity.

          • Deadguy2322

            It is sad, because you clearly need a lot of help.

        • Etek Dav

          Dude, Apple did not invent the smartphone. Wake up. Apple has stolen just about every idea they have had.

    • Kyle Dickerson

      SAME THING, SAME THING, excuses, cry babying. Hilarious. I read a lot on technology actually. Have yet to see an article on why you can’t bring your iPhone on a plane. Thats not an antidote thats a freaking condemning fact. My brother got run through the ringer because he has the note 4. He has a work phone iPhone SE…surprise surprise they don’t care about that. Its just fun jabbing at the haters. The excuses you make are cute.

  • It’s not heavily the 6 Plus – it’s the 6! Apple KNOWS about this, and I had 3 staff at the Michigan Ave store admit it ‘unofficially’ back almost 1.5 years ago. They replaced the screen thinking that would work, and bam….1 month later – same issue. This phone was NEVER out of a case, over-flexed etc etc. When the phone finally stopped working due to ‘touch disease’ the other Apple Store in Lincoln Park management stood right up to the line, yet the level 1 tech looked at my phone, read my notes and was like – ‘I’m getting my manager – I can’t even work on this issue…’. I too ended up simply scrapping the phone and getting an iphone SE. They were a bit miffed I took that direction – as they basically said I can either go SE or pay full-price for an 6 plus (this was pre-7 launch). Apple knows that the shielding on the first iPhone 6 was WAY too thin to prevent it from shifting under day to day usage….and you can see on the 6s they completely beefed up that area that affects the screen. Apple simply hates to say – ‘we messed up…sorry…we’ll fix it’ – it’s not in their DNA…and this is coming from someone who uses mac’s fore creative work daily, and never really had another Apple issue. This however put me over a line…

    • Mark Roberts

      You sure showed them by buying another iPhone.

  • James M

    Lmao always the user fault same when iphones catch fire. I know a few people like that also never there fault always someone elses. I stopped using iphone after 4 came out and jobs said the reception problem aka antenna was user error holding the phone wrong, which btw most hold a phone that way.

  • Commissar Molotov

    And this is why I avoid Apple products like the plague.

  • james

    Project: optical social network
    Hello my name is lovet arnold. I am 25 years old, I am studying in the last year at the faculty of medicine “Belcampus” of DRC Kinshasa.
    I am African and Cameroonian. I am a genius in all modesty and I write because what loneliness has eaten me for a while already.
    It is not easy to live in Africa and why carrying out projects of this size is impossible. My dream is to open a research lab.
    I do not pretend to anything but I have decided to sacrifice my time
    to make me also listen in this vast world so please be attentive.
    I’m going to talk about one of the thousand ideas that cross my mind every day, because you probably do not know, but when you
    157 of QI, one does not often make many friends. These are rather complex concepts. Good without delay, I will give you a topo of what this project is.

    1-A SOCIAL OPTICAL NETWORK

    It is the fastest current information system ever designed, a lens placed on the eye connected wirelessly to a processor. Will be placed at the level of the
    Temporal, it will serve as a router and emergency call system. An app will be available to simply access the account data of each user.
    We imagine then to walk with a contact lens on one eye (because God gave us two)
    The one connected via your telephone to several other lenses of other users around the world, with a single click ?! Social networks share images, videos
    And others, but here we speak of a direct connection of a sense and of the fastest; view. Be able to see at any moment what happens to you via your home appliances
    Or prepare at home and be at the same time videoconference, or be driving and watch the news, live and no comments. The possibilities are infinite, since the spectrum of color of the eye
    Will be able to adapt to several windows open at the same time in the interface? Whose manipulation by gestures would be the icing on the cake.

    2- How to make this jewel

    A total of 9 teams are required in 6 domains: electronics, computing,
    medicine, network and communications, quantum physics, nanotechnology.
    I have this gift of being able to synthesize the different
    applications of several domains like these and to draw evidences that
    jump to the nose every day,
    So I will try to explain how to crack this device, but do not forget
    that it is only at the foot of the wall that one recognizes the true
    macon.

    Let’s start with the parts of the device: They have 3 parts: The lens, the transponder, and the telephone (mobile app)
    1a- THE LENS

    Different all other contact lenses, it has two glazed parts covered on itself and containing in its middle all its components,
    The internal part acts as a screen: thanks to its projector which
    transmits its light directly to the optical receivers of the spectrum of
    colors as with a conventional projector.
    Its
    external part has a camera which connects the successive images to the
    transponder located on the temples in the vicinity, obvious reason. I would like to spend more time talking about its water-resist system or
    Again of the various layers of insulation required or of its very
    particular adhesiveness of the other lenses guaranteeing that they will
    not fall regardless of the force due to the lancunar pressure of its
    internal face
    , Lockable and unlocking from your smartphone. An eye omni-present, allowing you to communicate, follow your
    activities, watch your children, even far, in 2018 your eye next
    gen-smart, should suffice for
    All seen from the fiber to the box via the improved videophone.

    1b- THE TRANSPONDER

    As the name suggests, it serves as the basis for transferring video-conferencing to your phone. The idea of ​​keeping away from the eye any form of heat emission. It will diffuse the food load for use and regulate the use
    Of the device. It will also take care of the standby mode and will have its own autonomy so as not to overload the complexes. The transponder is broad of ovoid shape, resembling a leech.
    It is he who will be in charge of managing the communications, the calls and the receptions of images. A good quality of images will rely solely on the capacity of the processors of the latter. Note that if you lose your phone
    The 5 favorite numbers of your contact will be at your disposal as well as all emergency calls. It is the nerve center that allows the reorganization and processing
    of images that arrive from the smartphone and come out of the lens.
    Its
    role is much broader if I have to talk about HD format or visual
    navigation interface if it is incorporated with vocal or gestural
    commands. I can not bother you anymore, you are so far from me. I keep courage not to write in vain.

    1c- THE MOBILE APPLI
    Well, we are already at the front end, so I’m lying. These
    last 3 years at sight quite a lot of movement of the side apps mainly
    games and utilities (Hypermarket) to name but those there. I think what would please the users of such a concept
    Would be an open and very evolving application that adapts to the situation and the country, for culture. For example, a practical interface like that of whatsapp or viber, for
    chat but with a touch of pokemon go for the rest like video, internet,
    digital tv and
    social networks. Twitter
    can very easily serve as a link to retrieve close friends as distant
    and the most important element is the social networking aspect that
    being able to see and follow in streaming what happens everywhere, see a
    game sitting at home you,
    Since the eye of the abiter in the stadium or the commentator or images even more exclusive shocks. Imagine yourself as the extent of the realities that all these eyes can see, INCREDIBLE !!

    Here I hit these few lines because nothing is lost. I’m not a defeatist but since the very depths of Africa, alone, I can not make it. I have so many solutiuons unimaginable as my most recent is the gravitational push, which has dreamed men for a long time.
    YES,
    I have the solution that if I told you, it would be only wind: very
    simple it is the same principle that keeps all the celestial bodies in
    weightlessness: the body, the senses of rotations, the Sense of forcetract and repulsive forces, all in a particular equilbre …
    I
    do not try to investigate, but if you like technology like we love it,
    then do not let this message fall as in the ears of the ignorant. If I can not realize my dreams I entrust this task to you, reader. Go to the end for all.

    I have not given up yet, here is a number 00237654811196 that I leave to all those who are interested by me and my project head.
    Do
    not make me wait too long, I have been waiting for 25 years, it will be
    fun can be but do not judge me because this is not my story, just an
    SOS. Understand me and call me. I am ready to change the face of the world.

  • Lunar4

    just today i was watching the video of the new moto phone getting run over by 1800lb mast lift and no cracks on the screen and it still works fine.. yet here you fanboys bicker about each other’s brand’s devices catching fire. Youtube “kill moto phone”

  • Leighsydneychina

    Of course apple does not bother fixing anything until it is too late. Why? Because cook and apple don’t give a flying f*ck about its customers. They tell you what you can have, not ask what you prefer. This is a typical example of the hubris and the evidence that it is run by sociopaths.

  • Ipitythefool

    Apple “ADMITS”, but it is YOUR FAULT (a.k.a., you dumb-@ssss customers)! Pay Up or Shut Up is their NEW mantra! Let’s not forget about how they “Justified” giving us LESS storage than stated, because part of it is for the iOS. Strange.. Every other measure they give on their products looks like it can be taken at face value (weight: isn’t minus the battery, screen/bezel: is the portion viewed, NOT the corner to corner of the glass cover itself, etc.) everything -EXCEPT storage.. Go f yourself APPLE! You are NOT needed or important.

  • Byron Barnett

    Stop dropping your phones. My son has a 6 plus and his works just fine.

    • Bassil Ibrahimm

      It’s not from dropping. As a repair technician, plenty of these flawed phones are in perfect condition with otterbox cases protecting them. This is a bad design issue and is more serious than just a dropped phone. It’s an Apple problem and I’m surprised they aren’t taking full responsibility.

      • Byron Barnett

        I never had an iPhone do this.

  • Byron Barnett

    Fanboy all I have owned is iPhones and one galaxy note edge and you know what? Not one problem from any iPhone. One note and it went back the next day because it would get really hot shooting video, laggy, poor wifi connectivity, android as a whole was just slow.

    • byteseyes

      Cool story bro.

  • Etek Dav

    Jesus people, Apple gets a lot of it’s parts for the iphone from Samsung as do many other phone manufacturers. I am not blaming Samsung at all but please try to understand that phones are like computers, all the same guts with different cases pretty much.

    • Andre

      The problem is not that they went bad, the problem is Apple’s failure to stay behind their equipment admit fault and fix it.

  • Charliegone

    Glad I don’t buy piece of junk, overhyped, overpriced apple products.

    • Eric Conner

      let me guess, you bought the phone with the built in self destruct feature lol at least the iPhone doesn’t have this issue unless you abuse it, it’s a computer why don’t you try dropping your home PC a few times from about 4 feet up and see how well it fares

      • byteseyes

        Let me guess, you had no idea that iPhones have been the leader in exploding or incendiary phones.

        Touch disease also has nothing to do with whether the phone was dropped. It’s an inherent iPhone defect.

        • Eric Conner

          Leader in incidiary phones, please link an article referencing this as you are the first person I’ve ever heard this from, of course it’s easy to make up facts online when you don’t have to support them. As for touch disease simply read the article above even it refers to this as being caused by dropping the phone.

          • byteseyes

            If you can falsely paint an entire line of devices as “the phone with the built in self destruct feature lol” when the truth is actually that less than 0.0001% of devices are possibly affected, then I can surely counter it, and mine is at least grounded in reality unlike yours.

            It seems like you’ve been unaware of the news for years.

            The truth is that Apple was the first king of phone fires way before the Note 7 media coverage.

            Many, many, many, many iPhones have exploded or caught fire in the past, and many still are.

            Several new iphone 7’s caught on fire in the first weeks of release, and you can find a dozen of iPhone fire incidents in just the last month.

            Even a few days ago and TODAY there were iPhone fire incidents!

            Are all iPhones explosive? No, but they have been for many years before anyone else has, so they have always been the first example and leader of phone fires and explosions.

            As for touch disease, read about the countless number of people who never dropped their phone but still have this defect. Apple is only trying to blame the user by stating that it’s caused by drops.

  • Overlord_of_the_Peanut_Gallery

    Let’s all fight about electronic rectangles while the world burns…

    • Deadguy2322

      And how does your passive-aggressive bullshit contribute to anything? If the world is burning, do us all a favour and go die in a fire!

  • JJ

    Lol, I love how these Apple guys still hanging on Job’s nuts when it was ancient times in tech world. They have innovated nothing since then. And can we stop with the “this company stole from this company” argument? They all copy one another to build on it and make it better. The original idea was probably some nobody that no one knows.

  • iamajimm

    Apple always blames the users…same with their battery problems, at least Sammy manned up and made things right. You don’t always get what you pay for.

  • byteseyes

    You need a tissue?

  • Barrack “King Snowflake” Obola

    Touch Disease – LOL

    Sounds like a Democrat issue.

 
 
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