Google says sorry, gives $50 store credit over Pixel phone delays: report

Google says a shipment problem with the new Pixel phones means some customers will have to wait, a new report said.

But the Mountain View tech titan is giving those buyers something to look forward to: they’ll get $50 vouchers for the Google Play store, to be sent via email “soon after” the phone is delivered, according to TechCrunch.

The notices to buyers told them that their phones had been shipped, but would arrive later than expected. “We’re so sorry,” the notices said, according to the website, which said Google had confirmed it had sent the notices.

A Google spokesperson told TechCrunch that pre-order demand exceeded the firm’s expectations, but that the delays resulted from a now-resolved shipping glitch.

The phones in question were shipped last week and should arrive this week if they haven’t already, said Google, which wouldn’t disclose how many customers would receive credits.

The $50 vouchers will be good for items in the Play store, which sells apps, movies, books, TV shows, music, news subscriptions and devices.

But a purported shipping glitch isn’t the only thing keeping some would-be Pixel owners from getting their hands on the devices. On Oct. 31, all colors of the larger Pixel XL were listed as out of stock in the Play store, as were the black and blue versions of the 32GB Pixel.


Photo: Rick Osterloh, Google senior vice president of hardware, introduces the new Google Pixel phone during a product event, Tuesday, Oct. 4, 2016, in San Francisco. (AP Photo/Eric Risberg)


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