Apple iPhone 6 users plagued by touchscreen woes

A problem with the touchscreen of the Apple iPhone 6, which many users have complained about on discussion boards, is becoming “incredibly common,” according to repair techs.

The most visible sign that something has gone awry: a flickering gray bar at the top of the screen.

Apple, according to participants on its forums, doesn’t recognize the issue and simply advises people to buy a new phone and trade in the malfunctioning device.

A blog post at ifixit.org this week examined the problem, which has been brought to the attention of an array of repair shops around the United States.

A peek at Apple discussion forums indicates that the problem cropped up around April of 2015 and complaints about the issue have continued to the present.

Walmark, a Bay Area resident, reported his experience with this malfunction in March of this year.

He visited the Apple store at Westfield Mall in San Jose to see if employees at the retail outlook could remedy his touchscreen difficulties.

After waiting about two hours, Walmark said he met with a store representative.

“He acknowledged the problem. He was very familiar with it, but said Apple doesn’t recognize it as an issue, and so there is not much he can do,” Walmark reported. “I can either replace my phone with identical one for $329 or I can get a $350 trade in on it if I want to upgrade. No offer of free replacement, no consolation, nothing. I left.”

Some time later, Walmark went to an Apple store in Los Gatos.

“The funniest thing is that at this point I was sitting next to a guy who had another iPhone 6 Plus with flickering lines on the screen,” he wrote.

In May 2015, an iPhone user posted about similar problems with his phone.

“So a couple days ago, my iPhone 6+ began having intermittent screen responsiveness,” Benm1972 posted. “First time, I received a phone call and couldn’t answer it because the swipe wouldn’t work. I turned it off and back on with no luck. I reset it and that fixed it. That was the only issue that day. I the last few days it’s becoming more frequent. Today alone I’ve had to reset it eight times.”

Some iPhone users, who are threatening to switch to other platforms after years of loyalty to the Cupertino-based tech giant, have even coined a phrase for the problem.

“My iPhone is completely unresponsive (Touch Disease),” ffelgenh wrote Wednesday in an Apple forum.

 

Photo: Apple CEO Tim Cook introduces the iPhone 6S and iPhone 6 Plus S during a media event at the Bill Graham Civic Auditorium Sept. 9, 2015, in San Francisco, Calif. (Karl Mondon/Bay Area News Group)

 

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  • fstein

    George, Do you have data? How many users have these problems?

  • spinoza2

    I agree with the call for data, without data this could be nothing more than a ploy by competitors before the new iPhone release.

  • Ormond Otvos

    If you go to a forum, you get 100% people with iPhone problems.

    Big whoop!

  • Carl Pietrantonio

    I have a slight case of that. About 50% of phone calls cannot get answered because the swipe will not work. No grey lines though.

  • Zeezladon

    My employer provides phones to the field guys. The guys with iPhone 6 are plagued with audio quality issues — it sucks to have a phone conversation with someone using one of these. Is there a certain way you’re supposed to hold it when you’re using it for voice calls…? No such problem with the guys using Android phones.

  • salemdad

    Sadly, I’m having the same problems with my Samsung 5. I had been thinking of switching to Apple. I have reset the sensitivity level to “wearing gloves” level and so far so good (it’s been a week.) BTW – thankfully my wife was with me the last time that I couldn’t swipe to answer an incoming call.. it regularly happened when she was calling and she wasn’t buying my “it’s the phone” argument 🙂

 
 
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