Apple Music called ‘a nightmare’; Sen. Al Franken joins push for antitrust investigation

The hits keep coming for Apple Music, and they’re not the good kind: It went down for a couple of hours a couple of days ago — not exactly inspiring confidence in the recently launched offering. People are calling for an antitrust investigation into Apple’s dealings concerning the music-streaming service. And now a well-known Apple writer has trashed the service itself — and others are piling on.

First, Sen. Al Franken, D-Minnesota, has chimed in on the call for a federal antitrust investigation into Apple’s practices related to Apple Music. Others have alleged that Apple is pressuring record labels to drop support of free music-streaming tiers, and have complained about the 30 percent fee the company charges when people subscribe to other streaming services via the App Store. Franken echoed the latter concern in a Wednesday letter to the Federal Trade Commission and the Department of Justice, saying he thinks a review is needed “to protect consumer choice and promote greater transparency of pricing.”

Meanwhile, a longtime Apple pundit has written a blog post calling Apple Music “a nightmare” after losing about 4,700 songs from his iTunes library. In addition, Jim Dalrymple writes that trying to add new songs to his streaming library was proving to be tough, and that his music libraries weren’t syncing among his Macs, iPhone and iPad. He goes on in great detail about the steps he tried to make the service work for him, and says he’s giving up.

“Nobody I’ve spoken at Apple or outside the company has any idea how to fix it, so the chances of a positive outcome seem slim to none,” Dalrymple writes. The bottom line: He’s quitting Apple Music and signing back up with Spotify — Apple’s leading rival in streaming music.

His post has sparked complaints from other frustrated Apple Music users who just happen to write about tech, Business Insider notes. Which adds to Apple’s no good, very bad week — during which the company failed to meet Wall Street’s earnings expectations and lost $50 billion in market value. (Its shares are rebounding a bit today.)

 

Photo from AFP/Getty Images

 

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  • Kevin Allen

    Al “Freakin” Franken needs to go away. He has no business in politics and certainly no business in business.

    • USMC 8th and I

      True. But, I heard that he stayed at a Holiday Inn!

    • eljobsodiablo

      He’s got a lot more experience in political affairs than you or Bobby Jindal or Donald Trump or anyone else you could probably name. He’s been a respected Senator for eight years.

      • Ernesto

        I believe he is advocating and using the power of an office for his own personal interest. And that is not being a good politician.
        Apple owns a platform and businesses pay to use it (they agreed to pay 30% of every penny paid through the App Store). If anything it should encourage Spotify to provide better value for customers than apple, to keep their customers. But suing Apple is always easier, not for consumers, but for the businesses this man is protecting.
        Apple Music is better for consumers, as we are paying exactly the same (or less in the case of a family), for a significantly better experience. So it is not consumers he is protecting, it is not his constituents, then… Who is he being “political” for?

  • MO Titi

    Millions are very happy and excited about apple music. Stop whinning samsung paid writer

    • Allbert Goedkoop

      You’re absolutely right, this is a typical Paid for ‘opinion’ Apple music is absolutely fantastic. Since I subscribed some three weeks ago, I could hardly stop listening. Keep up the good work Apple

    • Allbert Goedkoop

      You’re absolutely right, this is a typical Paid for ‘opinion’ Apple music is absolutely fantastic. Since I subscribed some three weeks ago, I could hardly stop listening. Keep up the good work Apple

    • Privacy Fan

      Stop blaming the victim. Who’s paying YOU?

  • Ernesto

    The way I see it, Spotify was already one the way to loose contracts with music labels and artists. The best example is Taylor Swift, who pulled her library from Spotify, as well as artists coming my together with their own streaming service “tidal”, and even beats was an effort to curve the anti-competitive business practices of Spotify and Pandora.
    No one should be forced to give stuff for free because that is best for consumers. If that were the case, we might as well call it communism.
    Apple had to come up with a compelling and balanced case for consumers and artists and there will be compromise.
    Apple has never failed me when I have a problem. You don’t “lose” a music library, if you owned the content you can get it back. Apple merely serves your content.
    If you filled your content library with CDS and sold them, you are in bad luck. But that content was not yours the moment you sold or gave away the CDs. Same goes for stolen music. Could this be the reason why that blogger “lost” his/her library?
    As to this senator. Spotify would not even exist without an App Store. when Spotify started ruining iTunes business no Senators came in to protect the artists or apple. Do Insense a double standard here? I would investigate this senator’s private/personal interests instead. I am a consumer and I WELCOME and Enjoy apple Music.

    • zmarket

      Amen.

    • USMC 8th and I

      Right on! This senator is a joke. He’s a left wing nut and, as everyone knows, they tend towards “investigating” when they see that a company can actually make money under the almighty government rules and regs…….

      • eljobsodiablo

        As opposed to wing nuts, who investigated Benghazi a dozen times at untold taxpayer cost and found nothing. Good lord.

        • USMC 8th and I

          Great post! Obviously, you’ve really been paying attention!

  • Johhny Tbone

    The biggest problem is the labels and distributors don’t want transparency and neither do the streamers. That’s why they still apply things such as “breakage” to the costs and in the contracts with the artists…

  • freddysrevng2

    He lost 4,700 songs from his iTunes account? Must be “holding it wrong”.

    • zmarket

      I also wondered how he would lose that many songs. It’s all about how songs are organized. Apple will need to work on that. It can be confusing, especially when you download to listen to songs “offline” using Apple Music, but you don’t lose the songs. I didn’t lose any songs. They’re aways there but to ensure I never lose my music I’ve kept copies burned on CDs and hard drive.

    • zmarket

      I also wondered how he would lose that many songs. It’s all about how songs are organized. Apple will need to work on that. It can be confusing, especially when you download to listen to songs “offline” using Apple Music, but you don’t lose the songs. I didn’t lose any songs. They’re aways there but to ensure I never lose my music I’ve kept copies burned on CDs and hard drive.

      • Fred

        I was thinking “Well, then don’t sync it that way…” is what Steve would have said.

  • eljobsodiablo

    This all goes back to the labels. Apple won’t pay royalties on tracks people already own, like the labels want them to do.

    Steve wouldn’t have put up with this cr*p. I have the feeling that the vast swaths of people Apple has hired in the past few years don’t understand the company’s aggressive side.

    The other problem here is that Apple has never shipped a file handling cloud product that actually works well because people don’t understand syncing and Apple doesn’t think user data is their problem.

    • Don Smith

      One more issue….under Steve, sw quality control was outstanding…under Cook, no one is afraid to send out sw with bugs…no repercussions…the sw QC manager should be fired, and bring in someone who had Steve’s attitude towards quality and perfection

    • Don Smith

      One more issue….under Steve, sw quality control was outstanding…under Cook, no one is afraid to send out sw with bugs…no repercussions…the sw QC manager should be fired, and bring in someone who had Steve’s attitude towards quality and perfection

      • eljobsodiablo

        I find that Mac OS X itself is very resilient; the problem is this new philosophy of rewriting things from the ground up (Like Final Cut Pro and Photos). I get the need to do so; you can stay modern and move forward – but the testing and quality isn’t there. They don’t have enough human testers, I think.

  • Mark Lester

    Maybe people should learn how to use Apple Music before they start trashing it. If people don’t u stand how a cloud service works between all your devices, they think it’s a nightmare and bad mouth the service. We use it on a family share account and everybody loves it. Educate yourself before trashing the service.

    • USMC 8th and I

      Excellent post!

    • Privacy Fan

      “It just works” = no learning required. Missing the point entirely.

  • Calvin

    Al Franken (Clown-Minnesota) isn’t concerned about consumers, he’s concerned about contributions.

  • chewnuts

    Apple music : MAGIC!!
    Al Frankins a comedian not a war hero

  • Bongstradamus

    How many distribution agreements give 70% of the profits to the reseller? Everyone who posts a paid app gets 70% of the profit. It’s equal across the board. The problem for streaming services is the royalty rates they negotiated with the labels squeezing their margins, not Apple. Why should Apple have to give more favorable rates to companies that can’t negotiate a better royalty structure?

  • Steve

    Since Steve Jobs isn’t around to demand/require elegant solutions Apple has been releasing software that is overly complex (opposite of elegant) apps that were easy to use are made more complex or they just don’t work as well as before they ” upgraded them” . As for what the content owners get for their content from Apple, well they get 70%, always.

  • Mark Tallman

    If Al Franken rants it, it is the wrong thing to do as he is

  • Cold_Ass_Honkey

    Can’t decide who I despise more, Al Frankenstein or Apple music. So I will sit on the sidelines of this debate and have a hearty laugh at both!

  • RobertaK

    I’ll stick with my old iPod classic until it finally dies to carry my music (still going strong since 2007). And I’ll definitely hold off on Apple Music till I know the bugs are worked out.

  • alrui

    For one I could care less what the lousy comedian Franken has to say or any other politician for that matter, as for the product Im sure it will improve over time & be a major player in a sea of online music offerings. May the best survive and the others dissapear!

 
 
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