Quoted: US Airways, 'plane porn,' and turbulence on Twitter

“We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.”

US Airways says sorry Monday after sending a lewd image attached to a tweeted response to a customer complaint. The airline’s more than 425,000 followers were exposed to the NSFW — not safe for work, and therefore not safe for this blog, either — photo, which US Airways removed after an hour. Where did the image (think sex toy; some are dubbing it plane porn) come from in the first place? The airline explained in a longer official apology that it was posted by “another user,” but was “inadvertently included in a response to a customer.”

The customer’s response?

 

Needless to say, Twitter had fun with this latest social-media fail by a company, which have included such gems as Kenneth Cole‘s use of protests in Egypt to promote its new spring collection; Chrysler using an f-bomb and insulting the people of Detroit; Home Depot tweeting a racist photo.

 

Photo of a US Airways plane from Associated Press

Levi Sumagaysay Levi Sumagaysay (4045 Posts)

Levi Sumagaysay is editor of the combined SiliconBeat and Good Morning Silicon Valley. She also helps take care of SiliconValley.com, the Mercury News tech website. Email: lsumagaysay (at) bayareanewsgroup (dot-com).