Quoted: US Airways, ‘plane porn,’ and turbulence on Twitter

“We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.”

US Airways says sorry Monday after sending a lewd image attached to a tweeted response to a customer complaint. The airline’s more than 425,000 followers were exposed to the NSFW — not safe for work, and therefore not safe for this blog, either — photo, which US Airways removed after an hour. Where did the image (think sex toy; some are dubbing it plane porn) come from in the first place? The airline explained in a longer official apology that it was posted by “another user,” but was “inadvertently included in a response to a customer.”

The customer’s response?

 

Needless to say, Twitter had fun with this latest social-media fail by a company, which have included such gems as Kenneth Cole‘s use of protests in Egypt to promote its new spring collection; Chrysler using an f-bomb and insulting the people of Detroit; Home Depot tweeting a racist photo.

 

Photo of a US Airways plane from Associated Press

 
 

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