(Photo by LiPo Ching/Mercury News Staff)
If you missed it earlier this week, the Merc’s John Boudreau had at a great look inside a small corner of Apple’s massive supply chain. The story examines the role of a tiny company in Taiwan called Ta Liang Technology that makes a part of the iPad cover. But Boudreau steps back from that example to give us the larger context:
“Apple’s massive supply chain is what enabled the record-breaking rollout Friday of the iPhone 5, more than 5 million units of which were sold by the end of the weekend. While the Cupertino-based company outsources component production to numerous corners of the globe, Taiwan is at the center of the Apple manufacturing ecosystem.”
As many analysts note, that’s a remarkable feat. 5 million iPhones. And yet, demand far exceeded what Apple could supply. And so, Apple said it would have to delay shipment of iPhones to some customers.
Which is fine, if this were a surprise. But the thing is, this always happen. Which led the folks at the Business 2 Community Blog to ask an intriguing question: Apple iPhone 5 Delays – Is That a Supply Chain Strategy?
That seems crazy, at first. But when Tim Cook succeeded Steve Jobs as CEO, nobody thought he would have Jobs’ design flair, or his outsized personality. But Cook was the operations and supply chain guy. He was the person credited with building Apple into a juggernaut by creating one of the world’s most awesome manufacturing systems, relentlessly squeezing partners and ruthlessly demanding efficiency and perfection. As Boudreau wrote:
“But working with Apple is not easy. Its engineers are uncompromising and it imposes a code of silence enforced with financial penalties for product leaks. And its history of cutting suppliers in a heartbeat helps create a “love-hate relationship” between Apple and the companies that build its products, said Stephen Su, general director of Taiwan’s Industrial Technology Research Institute, who used to work for a company that supplies camera modules for iPhones, iPads and MacBooks.”
It’s been startling for many to see Apple’s reputation for perfection dinged by the maps debacle. But there doesn’t seem to be as much wailing and gnashing of teeth over the supply chain issue. Understandable, since it’s not as sexy to consumers and more complex.
But still, this would seem to go to the heart of Cook’s core skill: the supply chain. If he messed that up, well, that would seem to be something that bodes ill for the future of Apple. But, as the B2C blog, suggests, could this just a master stroke of supply chain manipulation, creating a kind of artificial scarcity that highlights the unquenchable demand for Apple products? B2C writes:
“There is a possibility that Apple is purposefully orchestrating this havoc as part of some genius marketing scheme. However, given that this is a blog about Supply Chain and Business Operations, let’s focus on some of the more concrete elements of Apple’s situation.”
In theory, the diversity of manufacturers in Apple’s supply chain for the same parts of the phone should allow the company options for increasing orders to meet demand fairly quickly. On the other hand, the complexity of getting all these pieces in one place, and assembling them so far away from most customers works against the company making quick enough changes to respond to demand — if indeed it exceeded expectations.
But again, B2C writes, it’s hard to understand how this demand could have been unexpected:
“Previous generations of iPhones have sold out in pre-sales in progressively shorter periods of time. The iPhone 4S sold out faster than the iPhone 4, which sold out faster than the iPhone 3GS, and so forth. It should not have been a surprise that the iPhone 5 would also sell out. Additionally, the iPhone 5 is the first iPhone to be simultaneously released in major markets around the world – not just the US. This was a decision that practically ensured all iPhone 5 devices would sell out in record time.”
So that brings me back to Cook, and what to me, remains every bit as much of a mystery at the maps controversy. How did Mr. Supply Chain not have a better forecast for demand? Or is it possible that he did, but that this “shortage” is a clever marketing campaign to create the appearance of an even bigger frenzy around the iPhone 5?
Is Cook a mad genius in his own way? Or was this just another Apple screw up? What do you think?