Apple CEO Tim Cook apologizes for iOS 6 maps problems in letter

Want yet more proof that Tim Cook is way different that Steve Jobs? Well, here you go: Cook just issued a letter apologizing for all the problems with Apple maps:

“With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.”

Shocked? But wait! There’s more! Cook goes on to suggest alternative apps and work arounds for those frustrated with Apple maps:

“While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.”

Of course, the bigger problem is that Apple maps are still not very good. And in terms of fixing them, well, it just seems that’s going to take a long, long time:

” In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.”

So, if you have new maps, what are you going to do? Stick with Apple maps? Download an alternative app? Use a Web app?


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  • Cody

    The 3D function is just bells & whistles. Apple’s maps will get better but for now its a HUGE step backward. They need to approve google’s maps app already so we can get back to nice, fast, functional google maps.