New iPhone 4 problem: Camera crashes, takes down FaceTime
FaceTime when the iPhone's camera doesn't work
You’ve heard about the yellow screen splotches and the wonky antenna that requires you to hold the new iPhone just right.
But now a new issue is coming to light: a faulty camera system that not only affects your ability to take pictures, it can foil your attempts to use FaceTime, the video chat feature that is the iPhone 4’s top talking point.
I ran into this issue over the weekend. Apple kindly sent me two iPhone 4s to test out. I’ve been trying to convince my wife that we need to upgrade our iPhone 3G’s to the new model, so I thought I’d show her how FaceTime works, figuring she’d be as wowed as I was when I tested it on a friend’s phone in the office.
But it didn’t work. While the phone I was using received my wife’s image, the small box that was supposed to display my image wasn’t showing anything. Meanwhile, on the phone my wife was using, she could only see her own image in the small box on her screen; she didn’t get any images from my phone.
FaceTime on the iPhone with the faulty camera; note the square that's supposd to show the forward-facing image
I figured that I must have done something wrong or that there was a glitch, so I tried again. Same result. I tried turning off the phone and turning it on again. Same thing.
Wondering if there was something wrong with the camera on my phone, I called up the camera application. It seemed to work fine. I was able to take a few pictures. But when I tried to switch the in-use camera from the rear to the forward-facing one, the program locked up, showing an unchanging image.
I closed the program and tried to re-open it, but the virtual shutter refused to open. I couldn’t even use the rear-facing camera. The only way to get the camera working again was to turn off the iPhone (by holding down the power button for 5 seconds or so and sliding the slider to “power off” the device) and then restarting it.
It turns out that I’m not the only one that’s having trouble with the new iPhone’s camera. I’ve found four different discussions in Apple’s own support boards in which people have claimed having similar issues. It’s unclear yet how many iPhone 4s are affected by the problem and whether the camera problem is affecting FaceTime on other people’s phones.
The iPhone's camera app, locked and refusing to open.
An Apple representative I spoke with today said she was unaware of the issue.
Regardless, given the different issues that have come to light with the new iPhone 4, it sure looks like Apple’s quality control was asleep when the new gadget was being readied for store shelves.
How about you? Have you experienced this problem? If so, please let me know.
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When using the camera taking photos, it freezes up and will only let me out of the problem by rebooting. Trying to go to home screen doesn’t work
No problems of any sort with my phone. Are you sure you just haven’t activated on of the iPhones lesser known new features…The idiot detector. Reset the phone - it is not rocket science.
I’ve used Facetime a dozen or so times already with 4 different other users.
Neither myself nor anyone that I’ve chatted with have had this issue.
Then again I haven’t noticed any loss of signal reception (no matter how I
hold the phone), or any yellow on the screen, or a cracked screen for that
matter.
Maybe I got the only fully functional iPhone made?
No problems yet.
Maybe my phone is one of the 99.3% that works?
Given that it’s Apple, 0.7% is enough to garner front page headline coverage.
mindless loyalty? yup. there’s an app for that.
Yea, I think it’s funny how my Palm Treo didn’t work more than it worked. My laptop and desktop at work have the blue screen of death at least once a week, and have to be rebooted every day, but it’s not big issue. My iMac is rock solid. I can’t remember the last time I had to reboot (to be honest I don’t think I know how to reboot my iMac!) But people continue to say that Mac stuff is crap, and iPhones are full of bugs… I did too for about 20 years (then I bought one.) One thing is for sure if Apple was asleep it was only a nap, and they will make it right. PC makers don’t even try!
I have had these following problems over and over;
Major proximity sensor issues, face dialed, face time lock up, hang ups, conference
calls, random dialing. Intermitantly the phone turns on and off.
When sending a photo, a six second delay to load an email address.
Phone locking up and Freezing, have to re-boot.
Looses Voice mail password frequently. Really bad.
Forgets wifi passwords frequently.
Apple is sending another phone, but acts surprised when discussed, but my
partners are having similar issues. It’s really the poorest product launch
I can remember. Major QC issues.
We are Apple pro users and are really put off and shocked that it’s this bad.
Even more shocked that Att&t is still the carrier.
i have not had any problems with the camera. i also don’t know anyone that i can do face time with but taking video and photos has worked so far. i will however say that when holding the phone a certain way it kills the signal even when im near a tower also 99% of the time i cant send or receive data or phone calls over 3g. even when i am near a tower. my old 3gs running the os 3.0 always had fantastic service in the Detroit area. i will say that after upgrading my moms 3gs to the ios4 she started having some trouble getting data to load over the 3g network too. a little bit of research shows a lot of bugs in the ios4 operating system which should be fixed with an update soon. and a build flaw with the iphone antenna in the iphone 4. most research shows that putting a case on the iphone 4 resolves that problem. i have also had alot of apps that are buggy and crash alot but that will be resolved when the app developers update the apps to work with ios4. i can only say that apple will have a riot on there hands if they don’t make right and fix the problems. i will be the first one to start the riot which i hate doing because i like apple and have never had a bad product from them.
just wanted to add that at&t is not the one to blame this time as i always got great service with them on my 3gs and when i got the iphone 4 it changed. this time its apples fault
no problems with iPhone 4 after new sim card. Received my iPhone in mail wed and had no problems until thursday afternoon - dropping calls. Went to ATT and got a new sim card and no problems since. However my wife has has dropped calls with hers. Similar issue with iPad - had problems with wifi, saw all the neg reports on the web, went to apple and they replaced it and no problems since. I think that putting out so many new devices so quickly to meet demand there are quality issues. So if yours doe doesn’t work, take it back.
I have a problem receiving images on my new iPhone 4. I noticed the problem when I was not able to view images, which were sent as email attachments from others. So, I tried emailing an image to myself from one email account to another email account. The image I’m referring to was taken with my iPhone 4 and stored on my iPhone 4. Still, I was unable to view the attached image. Next, I tried emailing myself the same image to the same account that it was sent from. Once again, I was unable to view the image. I’m at a loss. What do you think?
@patrik must be an Apple fan boy. Which hole did you pull the 99.3% out of?
One of the worst releases of apple, my camera just dosent work period, freezing all the time, foxconn and apple gave us a disaster this time
Me & my friend both experienced this exact same problem while an Apple technician was showing us the feature inside the store. When it didn’t work he took us to another table & used different phones.
My 3G’s camera doesn’t work either! I’m so frustrated, I knew i should’ve stayed at 3.1.3!!!!!!
Agree with Patrik, anything that doesn’t work for a couple of people out of millions turns into a headline just because is apple. The crows from the newspapers and etc just hungry of a bit of readers.
Can it be possible that you and your wife were using the same wifi network? Which means both of the phone has the same wan ip address?
My new iPhone 4 camera would not focus and the FaceTime application also did not work when I contacted Apple’s FaceTime demo link. After contacting tech support and backing up and restoring the iPhone, they agreed that it was a hardware problem. I was given a new, replacement phone and the new iPhone’s camera appears to work this time. I have not tested the FaceTime feature yet.
My iphone 4 has worked immaculate since I opened the box, I have no complaints…I feel bad for those that got a faulty phone. A few phones out of 1.7million isnt bad what so ever. Big deal, all they have to do is go swap it out, the only unfortunate part is the fact they have to go through the hassle. Tough luck.
I have the same problem you described. When I open the camera app, the picture on the screen is the rear camera, which works fine. But when I switch to the front camera, most of the time, it locks up the camera app. Occasionally, switching to the front camera does work. When I make a face time call, I can see the caller, but they cannot see me, and there is no image of me on my phone in the upper right corner. Also, touching the change camera button, does nothing during the face time call.
When over 600k devices launch there are always bound to be errors.
A .7% error ratio is a bit of an overstatement.
4 discussions on apples own forum I would assume, warrants at most 20
complaints.
My heart goes out to you on this. I know if my phone’s camera crapped out on me I would be more than inconvenienced, but if the problem where to persist I’m sure this is under by apple’s coverage.
Yep, same problem here. Not only does my iPhone 4 crashes when I try to use the camera it shows a black screen and then the apple logo appears as if it was restarting.
What a dissapointment.
me n my gf just got our iphone 4’s yesterday morning. We let it charge the whole day, and then synced it to our itunes and then started playing with it. We ran our Facetime app and it seemed to be working fine. Then as she proceeded to press the button on her phone that changes camera direction, her Facetime call lost connection. We did it a few more times and her phone just drops the call. we alsol tried to use her camera just to see if the camera directional change would work, and guess what………..? the shutter did’nt even open, there was absolutely no image showing on her screen, just the image of the digital shutter. thats why im going to ATT now!!!
My screen freezes just like yours, I can’t get it to work, but the camera for the facetime works just fine…it sucks
Just got a new iPhone 4 and my camera app will open pictures but I can’t use the camera or video features, let alone get to FaceTime. Calling Apple soon. Sounds like I am not the only one with this issue.
I had the same problem right out of the box. The camera on my iPhone 4 would do the following.
1. Stutter and freeze on a frame for a few seconds and resume.
2. Freeze altogether on a frame.
3. Freeze when taking a shot (where the virtual aperture graphic is in the closed position)
4. In video mode, the camera would exhibit all of these symptoms, too. I shot a 5 minute video and it stuttered several times, including an occasional freeze of magenta (purple-pink) lines going across the screen.
I brought my iPhone to the local Apple Store. The Genius told me it could be a software issue, so she did a factory restore. Afterwards, I played around with the camera at the store and the exact same problems manifested. When I showed her, she gladly replaced my iPhone with a new one and so far, the camera works just fine.
I’m not an expert at this problem but wanted to share my experiences… in my case, it seems to be more a hardware issue than a software issue.
I received my iPhone 4 Friday and have exactly the same problem. Shutter
locks up and then reboots the phone–or I have to to unfreeze the phone.
Scanning the ‘net — see many, many complaints. Will call Apple today and
let you know what happens.
I have had problems with the camera freezing up and not being able to switch to the front facing camera at all. Have not tried the facetime yet due to no friends with new iphone. I will be going to Apple store today.
I’ve got the same thing, didn’t even get a change to try face time because it locks the whole phone off. No power at all.
I have had this camera problem. Just got my phone in the mail. Took about 20 pics and then it started locking up on me. It takes restarting it for the virtual lens to open back up. Then it locks right back up. Had to happen to some one. Sucks to be that person!
Apple has put out an inferior product, end of story. It is one problem after another with this phone. The folks over at Motorola and Verizon must have big smiles on their faces with the pending launch of the Droid X.
Same issues on my iphone plus the fact that if the camera tries to focus, the iphone crashes. I’m planning on taking it back to the store for a replacement.
I just got my phone 1 day only and tried out the facetime. It worked for about 1 minute and freezes up. Tried reconnected several times but still freezes every time. Could it be the WIFI internet connection?
I have the excact same problem (front camra, signal, and sensor issues) Apple’s QA sucks.
it is not a coincidence. Apple are again shooting themselves in the foot doing exactly what they did in the 90’s going on their own, releasing buggy software shortchaning customers and eventually, every one drops them, except the addicts.
I am having the same issues..it’s horrible!!
My wife just picked up her iphone 4 today and it has the camera problem….and we were worried about making phone calls
It’s amazing how badly iPhone 4 sucks. It’s also amazing how Apple Fanboys will defend it until the end of time. I will freely note first off that I am not a fanboy by any stretch, however I do have the 3GS, which I love. I did buy the iPhone 4, and it was so terrible that I returned it and went back to my current 3GS. It was just that bad. It’s hilarious to me what Apple fanboys are saying in forums and blogs all across the web, defending this thing like it’s some sacred gem, pretending all its issues don’t even exist. Ridiculous. Check out the video I made on YouTube about “An Apple Fanboy’s view of Steve Jobs, the Iphone 4, and Life… “. It’s at http://www.youtube.com/watch?v=KPcQ-cYg8iA
My camera is fine but I noticed that sometimes when I delete a photo and reopen the pictures the deleted photo is still there. I’d actually have to shut of then turn on again.
Dosent really bother me too much, but it’s still a bug that needs a fix.
My 3GS was not as buggy as my iPhone 4
I just got my phone and started playing around with it. I had this problem as soon as I started trying to use the front camera.
My husband just got his new iPhone today, and is having the same exact problem. He said it worked at the store (switching from back camera to front camera). We just synced his phone and updated to the new software update that was available (really? didn’t this thing just come out?? heehee), so maybe that is the culprit.
I have the exact same problem as the poster of the article. Started after about a week. Coincidently started after I upgraded to 4.01 so not sure if that has anything to do with it.
In the middle of a FaceTime call the camera stopped working and ever since I have the same problem whenever I try to switch to the front facing camera
My wife’s keeps getting error message, iPhone Facetime not completed setting up
WHAT A RIPOFF, i’m taking BOTH phones back…
hi there your wrong face time works but you said that the other person uwas useing iphone 3GS 3GS dose not have face time you need buy the other person iphone 4 then face time will work
My phone is brand new today. The camera freezes up and the screen displays pink lines in regular mode and in video mode. The FaceTime feature has numerous problems freezing my image sent to others and the pink lines often appear. AT&T recommended I restore the software. I did so, but it didn’t help. I’ll return it tomorrow. What a pain!
I have the exact same problem on my iPhone. I can’t use the front facing camera and every time I try, the camera locks up and I have to reset the power. If you find a solution please let me know.
I have an Iphone 3gs and since i updated it the camera opens, freezes, then reboots… can’t take pics….
I have the exact same problem on my iPhone. I can’t use the front facing camera and every time I try, the camera locks up and it won’t work even after reseting the power. If you find a solution please let me know.
I’m having the same problems described in the article. This sucks.
Front facing camera used to work. I have installed 4.01 and don’t know if it stopped working when that was installed. I can see others but they can’t see me.
Tried Facetime with a friend in a different city so we weren’t on the same wifi network.
Tried turning off Facetime and then turning it back on - didn’t work
Tried turning off phone then turning it back on - didn’t work
Deleted aps that related to camera - didn’t work
Back facing camera works great!
Any other suggestions?
omg mine too it hasnt locked but it turns off when i take a picture? is it a setting or a technicall problem? it was fine at first can i go to apple nd get a new one? or just get the 3g again ?
help me plz
Well i will be damed, I received my new iphone 4 on thursday 12th july, got to try it out on fri 13th, well what do you know, click on camera & the camera gets ready, shows a blurred image, then locks up & reboots itself, done restores & restore & as new phone, makes no difference, BBISH, NOT IMPRESSED AT ALL APPLEw will put all of my freinds off of getting one
good marketing, poor quality control A disaster
sorry meant to say 12th August not july
We’ve rolled out 25 iPhones (12 are iPhone 4) to our employees. I’ve had one experience the crashing camera feature. Apple decided it was a hardware failure.
I’ve got a replacement en-route from Apple. Problem solved.
Call 1-800-MYIPHONE or just go to http://www.apple.com/support
Same problem with me. Just got my iphone yesterday and every time I go into camera it freezes for 5 seconds then crashes and restarts the phone.
I have the same problem with the camera application freezing up when I try to switch to the VGA camera. I have to re-boot the phone in order to get the camera to work at all. If I do not try to switch cameras, the camera application works fine.
no problems with iPhone 4 after new sim card. Received my iPhone in mail wed and had no problems until thursday afternoon - dropping calls. Went to ATT and got a new sim card and no problems since. However my wife has has dropped calls with hers. Similar issue with iPad - had problems with wifi, saw all the neg reports on the web, went to apple and they replaced it and no problems since. I think that putting out so many new devices so quickly to meet demand there are quality issues. So if yours doe doesn’t work, take it back.
http://www.visitmyhub.com
I have had the same issue with the FaceTime camera. When I switch from the primary to the FT camera, it locks up, causing me to have to shut down and restart it. Primary camera has no issues, only when switching to the FT camera. Fix this bug Apple!!!
My new iPhone4 has a similar problem with Facetime. I try to Facetime with anyone that isn’t in the same room as me and the picture freezes as they answer. Then they can see and hear me, but I can’t hear them anymore and the face they made when answering the phone is frozen on the screen. I think my iPhone is going back to AT&T.
Kathy
My iPhone shuts down every time I attempt to open the camera. I guess I’ll be taking it back to the store.
Sadly, I have had the iPhone4 camera bug since taking delivery in July. Even a time-consuming restore as new reboot doesn’t resolve the issue that is seemingly linked to possibly corrupt code driving the auto-focus system.
Every attempt made to use the camera causes the entire OS to crash.
You would think that by now Apple would be aware of the issue and fix it as part of a software update. Perhaps it means that the only fix is to swap the phone for a new one. I’m guessing that’s a one followed by lots of zeros.
I am in Europe and my wife is visiting in the states. We both have the Iphone4. The face time was working great for a week or so; however, for the past several days our phones are doing the exact same things that yours did. I can see myself in the upper corner and she says she can see and hear me; however, I can not hear hear and I just get a black screen.
Hi! I bought a new iPhone 4 for a few days ago. At the beginning I used the camera, and the mobile just turned off and rebooth itself. I thougt it just was bad battery even its showed great battery in the battery messure thing (excuse me for bad english). And when i had charge the battery for a while it worked. And it work in few days. To day I usted the camera again, and the same problem was there. I charged the battery yesterday.
Some of you guys are rediculous.. there are soooooooooooooo many problems with this phone.. i wasnt sure if i wanted it but i had the 3gs and the screen was cracked so i went in earlier today to get the IPHONE 4.. started using facetime.. froze on me several times.. reset the phone same thing.. i restarted it 4 times and kept trying.. after searching and reading some of these i went to use the camera.. FROZEN wont even ope the shutter.. so NOW i have to return it tomorrow .. so umm not just a few that are messed up but a TON..
Just got the iPhone 4 yesterday. Shot photos and video, then decided to try out FaceTime. FaceTime allowed me to see my friend, but would not give me the option of broadcasting my own video. Tried rebooting and a reset. No luck. Soon discovered that camera and video function wouldn’t work either. Reset via iTunes and regained camera/video, but still no FaceTime video ability. What gives?
face time actually freezes my MacBook whenever I switch from the front to the back camera on the iPhone. Hard reboot is the only remedy. Go Figure…
GUYS,
Seemed to be off the original problem. I have identical problem with front camera. Back camera was working then when flip to the front camera , it froze the camera app and I wasnt able to use the back camera anymore as it didnt open the virtual shutter.
I have a fix for this for the back camera..if you get to this stage..go to reset all settings did the job for me..the back camera was working fine again , able to take pictures and video but when trying to flip to front camera, it hung again and i just have to reboot my phone to get the back camera again.
could be a memory issue with the front camera or it could be that the front camera is jus basically at fault.
I will be honest and tell you guys that my iphone4 drank half a bottle of coke and then i rinsed under hot water to avoid the stickiness of the coke and then opened the back and buried it in rice to absorb all the moist. At this stage it was jus in constant state of asking to sync with itunes and did not power by itself.
I kept getting an error 1611 …i replaced the battery and restored it and now everything is working fine apart from this camera issue. Back camera definitely works , both pics and video and normal and hdr modes. IT IS FLIPPING TO THE FRONT CAMERA that we are talking about that freezes. I got the back camera working again by resetting all the settings ie settings general reset.
only thing not working now is front camera. i have read similar stories . i was going to take it to apple genius but i lost the bottom two screws when i replaced the battery so i m going to try get replacement screws and then take it to apple genius and act completely dumb and stupid and make a big fuss till they replace the phone.
I would much like to be able to fix the phone myself so if i have future problems i can deal with it straight away rather than having to go to apple which is not easy as i am currently in a small city in norway that doesnt really have a genius bar so i have to wait till i go back home to london to do this.
I just bought the iPod 4 and in a couple of weeks this exact thing happened to me. I thought it was something that I did but after rebooting and setting the unit to factory settings and even restoring through iTunes I knew it was a defect.
The problem with front camera is hardware. I repaired it by soldering responsible microprocessor…
My daughter, grandchildren & myself have i4 phones. We were so eager to get these phones - to afford these phones we sold our 3gs’s. We all regret getting the i4’s. We have Have experienced every problem listed here. My front camera does not work at all. Use at minimum double minutes every month due to dropped calls. Truly disappointed.
My iPhone front camera also not work. I openthe back one and. Went i trait. To open frece i dont know why i do like 100 resultes and still. Also. If you using the flash. Is. Like to brigth. And. The picture. Loocks. Dark some body can hel fix this.
Ha ha mine crashes all the time - in camera, in maps, even crashed looking at this website. T mobile can have it back. I am trying desperately to stick with apple but it seems to get harder.
yep got just the same problem. it looks like it’s a hardware problem. the front camera worked whet i ticked it softly with my nail. then it froze again.
by the way, its amazing hardcore fans start to defend ‘their’ brand when you say something doesn’t work on a mac.
dear fans, try to imagine the frustration when one of the main new features does not work on your brand new toy… apple clearly had a problem on quality control. i’m bringing it in. and than I have to wait for 2 weeks or so. great!
If you are having the problem where your facetime freezes when either you or the person you are talking to swaps the camera angle, try this fix. I can’t take credit for it but it works!
“Great news! I found this fix so I can’t take the credit. First go to settings. Then go to Phone. Where it says FaceTime tap it so it turns off, then retap it to turn it back on. Then press the button on the bottom of the iphone to go back to the home screen. Next, Press that same button along with the top power button until you see the silver apple. Only let go when you see the apple, because there is an option to turn off the iphone by sliding the bar, so just hold the two buttons. The iphone will basically hard reboot. Dont worry you wont lose anything. Then it will start up by itself. Next, make a call and try it. It will be fixed.”
Same problem with the camera, the shutter closed and that’s the way it has been since it happened, going to Apple today to replace it. Would you believe that this is the second one within two weeks that I have had to take back!! The first one’s touch screen didn’t work and now the camera doesn’t work! What a piece of S*#t phone, but my girlfriend likes the IPhone and just keeps getting it replaced.
I am having the EXACT same problem right now with my iPhone. It has worked before with facetime, and the back camera WAS working, but now it won’t even open the shutter and Facetime I see the blank square and the other person sees a black screen.
What to do?
Tried restarting… several times…Not working.
I have iphone 4 and when I use camera it works but as soon as I try to switch to front face camera the application is locked and it refuses to open!!!! any solution??? plz help…
I’ve used the facetime and LOVED it every since I first got my IPhone 4 and never had and issue untile today (April 24,2011)!! I was having a conversation and then all of a sudden these weird lines came across the screen! I ended the call and shut my phone all the way down but it still didn’t work. I then went to take a photo of my daughter and I, that’s when I noticed that it affected my camera as well. I have tried everything to fix the problem and as of yet can not get it to work!!! Considering tomorrow is Easter I will probably have to take it in to Verizon on Monday!!
you took the words right of my mouth….you said it perfectly and exactly how i would say it…i am having the exact same problem. my new iphone4’s for me and my wife are terrible…i wish i would have never bought them. apple needs to send everyone that bought the new iphone4’s brand new ones that all have been tested to work correctly and take these piece of junks back and stop putting their customers through this crap. we all paid alot of money for our phones and shouldn’t have to continue to put up with all these problems. enough is enough. this is rediculous. i say all millions of us sue APPLE and see if that gets a response out of them.
my iphone shutter wont open and I JUST GOT IT YESTERDAY!!! WTH! i tried evrything and i mean EVRYTHING and it still refuses and when it did ope the shutter tht is it freezes -.-
My phone will restart when I open my camera after about two seconds and my FaceTime app has disappeared I can’t even find it on my phone anymore. It’s wierd because I have had my phone for about seven months now and it started about the sixth month.
For the last 2 weeks my phone has been resetting itself constantly. They told me to go and get a new sim card and that would fix everything. However, 2 days later, the phone started crashing again. Now, every time that I open the camera or try to do face time, it turns the phone off. Right now I am on my 20+ attempt to reset the phone and restore it. It says it can’t restore itself due to an “unknown error.” I have had the iPhone 3, 3G, 3GS and now the iPhone 4. I have had the Apple care on all of them, however I’ve never had any problems. SO, I guess I will get to use it now and hopefully they won’t fight me.
I have had my iPhone 4 for a year and the FaceTime and camera worked fine.
Then yesterday I tried to open the camera app and the shutter refuses to open and the slider bar keeps flickering between video and camera and nothing I do (not even rebooting the phone) will get the shutter to open… pretty much the exact same problem as you!!
I hope Apple does something about this
My camera on my iphone4 is now acting up. Facetime is okay but when I use the camera, the shutter does not open and it shuts down. I deleted a lot of photos thinking this was the problem at first. what should I do?
i got my iphone 4 a little less than two weeks ago, and this happens. I’ve restarted it, rebooted it, deleted all my pictures, i did absolutely everything, and i still have no camera.
any advice?
My phone just did the same thin yesterday my camera wouldn’t open at all unles my phone was locked and I double clicked then it glitches wih yellow and red do we turn our phones into apple and get a new one !?
Have had the same issue as others. My screen goes black and grey and pink lines appear on the screen and all I can see is the outline of my face and is very shadowy. Did a soft reset, didn’t resolve issue, then did a total restore and still no change. I know have no choice but to return to store and get it replaced. I have iPhone 4S 16GB. Disappointing as this is a brand new iPhone and have only had it for less than a month. No doubt this is affecting Apple’s position as a leader in phone and camera technology.